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My personal annual review progress

instance, in 2008 is almost over. Now it is time to look back on my year.

love

Addicted to Love today everything is fine. I even have the feeling my friend and I are through all the things that are more familiar events and close cooperation that has grown. I can imagine a life without Him no more, I doubt I have to be worried in this respect. I just know he is there and all I need.

job:

The year has not really started tingling and crowned by the success and yet it was not quite as bad as might be thought. As a negative I accounted the desperate job search training and the armed prevailed here in the house. What I like is accounted for the internship in the middle of this year. While it was not going to do what I wanted but I think the insight into the personal services industry was worth it anyway to know where you do not want to go. The end of the year it was a big hit at all. In any event, in December. I have my training place, with January a better job in the office is to the beginning of the training and the prospects over.

Friendships:

This year was once again clear who is a real friend and who is to his advantage on. I want to once again had to learn it's not worth it behind Zicken herzulaufen and I feel wonderful to know that there are still people popping by the not perfect because no one does what the human being.

lucky

As luck this year I call my anniversary with my sweetheart whom I now exactly 2 years 7 months and 2 days together am. The 28th May is therefore a very important day for me.
The training course is for me good luck and just life itself lacks

Vllt something but that is for me and Happy 2008

At a better year in 2009

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ten-finger writing exercises:

5 % done

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So now sometimes I can not believe it really

I was turned completely stunned all at once XD

I was on Thursday at the interview, well, the atmosphere was very good, warm and friendly. It has been noticed that somehow fits. After three quarters of an hour I was perforated over The training that I know of the NDR, I should say as I am planning a business trip, my failures in recent years. I could really give an answer to almost everything and was very satisfied after the meeting. N Bißle wings like it because you do not think I was praised by *___* which went down like the oil. Actually wanted to sign up this week on Wed or Fri Well all the more astonished than I was then in the evening rang my phone and the lady from the NDR turn came.
I cried after the interview, I have shouted and all XD it was a topsy-turvy, but I feel somehow still as easy as ne spring.
can now Christmas and New Year come ^ ^ Kurai

Oh my baby want to study where you really?

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I have it actually done, the NDR will be my instructor. I just come to me as if I had n winning the lottery. I'm totally by the wind. Tomorrow I'll explain everything precisely

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still sick. _.

All are at home sick with pneumonia and bronchitis Vadder, I am so döschig in my head that you'd gotten what I could with ner flat blade -.- And
I still study hard * nick * nick

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Only 10m from the goal

I'm so close: _______________________[ OBJECTIVE]

At 11:12 I got a job interview and that the NDR !!!!! Today the house
fluttered ^___________^
Just a little pray bet * *
then have self managed but sometimes the need to move heaven and hell

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The search continues

I do have the NDR no Ab or commitment but It continues unabated with the apprenticeships. I guess I have to re-orient me something, that is, I seek professional medical employee. Not a dental assistant is not for me, otherwise I am somewhat puzzled that I could still make

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small Blanche in ner world

let's see I was not yesterday during a test candidate, per se really exciting as long as you do not know where this test was When *___*
NDR ^____^ and now I pray and hope I get a round further. Was so cool there is indeed n television
XD Although I have not seen any stars but so does nothing. The main thing I take the bet * * but I am now so far that it no longer does so hurt when not working. About half past eight in the evening but I'm completely exhausted on my bed sleeping with laptop on her lap and television to
-_-"very easily XD

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Those areas of the business, political ethics and influence

The legislatures in Germany are very short, therefore influential statistics on the unemployment rate.

Many of the points on a commission basis are cross-subsidized indirectly by workers and the state. This does not lead to conspiracy theories, to make clear that the creation of 200 as commission-based agencies in a region is entirely a political issue of the finest quality.

Understanding the operators of sweatshops, it is usually quite well to turn go to the city councils. We invite local politicians, giving them a stage for the concert -> what helps generate positive headlines about the prosperity of an economic region. An Impact, omitting the now hardly anyone can afford in an era where too many people no longer question the brief headlines, and their representatives be no sufficient support.

The labor courts may curse expenses of the shops. That it usually relevant industry despite rumors, law efforts and outraged judges will be no investigation, points to the profound influence in politics, especially on city councils, local journalists and public prosecutors.

An unpleasant side effect is the call center ideology. The companies represent a new, in the face of the Asian competitive pressure appears sustainable society where people "all pull together 'is failing on poverty wages, and. do not you would offer as an operator and the unemployed would be acceptable points: verbal tirades of operators in the New Economy sector towards unemployed people are hard. This course conceal that burn out their companies, employees only 2 years and then again and sometimes much longer than it would otherwise have been, unemployed, and of course, not everyone is suited for the job. In addition, quite a few unemployed slip through the tightened Social Code and the following blackout periods Hire & Fire from the statistics. This is again a weapon against politicians who enter a sustainable and long term for sound social policy. The efforts of employment agencies and bodies to re-ARGE cost money, that is, that remains despite short-term relief of the statistics on duration of the buck with them, while those companies claim to be, 'Ranzuschaffen the money. A local / state against unfair play, as call centers are often the only way to allow time for positive numbers - as Hoffnugnsträger exalted above all criticism, they must be commended as they do more damage than they bring.

one sees the use of local politicians for this type of sweatshops as objectionable, it could open the concern that ALG and health contributions to the war chest, and Center obtain this kind of populist arguments to lower social standards, and small talk the performance of the employment offices. In this view, there are political violence.

A, many people believe every night to feel when they are hit by phone - but never ever really give her part?


(second draft)

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life as Burnout Call Center Agent (in), and then

telephone operators do not talk about it, except in formulas. "If the job you'll be mad" -> is the maximum that you will ever hear. Because life is an agent of that mass call-handling center marked by repression.

What one does not: 99% of all campaigns are knitted monotonously brutal. Agents get a guide, they have to read the. there are ways to vary little or not at all (especially in surveys because otherwise it distorts the results). In part, ask compassionate Customers, agents, whether they are already dreaming of the text blocks. You will never get an honest answer to something, because negative comments are a termination without cause for termination of campaigns.

Only nerves strong person can do this job for about 2 years. There are exotic, the 6-10 years where the move - but they usually have broken families (or are so jaded / reckless that it's do not realize how Nagging her life slowly takes). It proposes to hold down somewhere else.

Call center agents are very afraid of burnout, and many suffer from more or less severe OCD. But only a few colleagues give to have been implemented in the bus or train several times after they endured not the talk of the passengers were. The filters that protect the normal human psyche of repetition to be destroyed in the job. Drug abuse is widespread accordingly - many new employees to center on the small setting etiquette lists, appearing out that one should not call on stimulants. One meaning for the practice, the recommendation usually not.

The greetings are always the same, and the blocks just fixed. When a crowd of 15 people lostelefoniert without partitions, the few set pieces per night buzz around thousand times the Space. This is the bullying climate in many homes, but more so the T-rail: coping ratchets, young teams, bitchy and barely conscious conflicts. Uneven performance criteria, depending on the perceived coolness, and free interpretations, which can be considered a verbal contract with the customer. The pressure from bad odds colleagues is part of the motivation, and the biggest burn-out factor in middle-aged employees.

This is where the difficulties of costing. A part-time job on a commission basis or mini job brings a few hundred EUR. Even an accompanying short-term psychotherapy costs already at least 150 EUR per month, visits to the doctor for stress related illnesses are added yet. All this suggests hidden on the health system, and of course later in the employment agency or municipality.

The load is balanced by the telephonist a high consumption of movies, and excessive shopping (the private life is simply marked by repression by "life"). Since they earn relatively little, this is shifting to the first days after the arrival of the salary. After that the coffers are empty and colleagues's, only just over a month. Some read their mail for weeks not more, this brings in some difficulty, as when bills are lower.


The time axis of a call center career looks like this: You have to want to you climb a little higher, have brought in 3-6 months as a coach / trainer or team manager, otherwise it is too worn. After one year is in most centers that decision, who can ascend, or just rest is recycled towards unemployment. The Ausbrennzeit today is probably nurmehr set at least 1 1 / 2 years. 5-10% of colleagues deleted a few weeks after the sails, because they do not pack it mentally.

lack training (despite the assurances in section 1 / 4 hours) is measured by the social stress as high. You have the right people who do not know what software, but admins German industrial concerns and thereby unleashed be exposed continuously. For inbound Lines is the psychological stress linked to the changed behavior of many consumers, so that the agents often are exposed to insults. Free hotlines are also fond of young people 'tortured'. - Hang up or unfriendliness is a basis for termination, thus allow telephone operators so many things to the limit in the patience to endure to do, and as desired, as if each individual brings a valuable opportunity to end or satisfaction: although it makes no sense, and the German reality misses completely.

When a telephone operator burns out, this is an ugly thing. It is sometimes for years Problems with burnout syndrome and obsessive-compulsive disorder have - seen mostly internally and to outsiders hardly more carefully under the perceived surface. Sometimes (like me) it's just what we in the industry, "do after 3 years' halt what else" is called - insomnia, stomach problems and can not be good enough if you are offended at the phone, it is missing then the " bite to abuse "you can. In marketing, each after 3 years "flat". The reintegration into the labor market created in the first case a long time. Many have difficulties with mobile phone from now on there talk of human recklessness and general sensory overload. Even in the supermarket Regaleauffüllen becomes a problem, because running in the background of commercials, or customers 'babble' greedy, what is the ex-telephone operators to the bone.

Although the combined company, most absolutely, and very probably for less skilled jobs available + there is doing a satisfactory job can be: The climate in Germany is regarded as 'brutalized' since the middle of the last decade - who Abi is in the temporary employment industry sometimes seen as a risk factor because she / he could be a "toff" stamped and bullied, such conflicts come to light today. An easy job is therefore difficult to reach, HR people here go the safe way, in addition they are obliged also to the workers to. Call Center Agent (inn) en stand beside foul on the fence: you have been traditional employees - but for coarse (customer service in desolate time). As such, they rarely look the way one imagines the office staff today (I mean, the images of the career-ideology) -> "emphasizes innovative" broadcast, which delivers an ideal to inspire other non mitbrächten it. In addition, lack the education or technical school. There was no vocational training was the time when they entered the industry yet (which was then in-house courses and so called, is not recognized because it is often only brought to raise the level of a center in the short term, or Image-building). They are therefore without - or with time expired - as qualifications, and often herabgewertetem testimony. In the call center industry, they are also on the virtual (ideological) black list if they went once because of legal preferences or other conflicts, so are virtually demolished all the bridges, although it many not be aware of. I mean for example, blaming ARGE reporting on the human chain - - The Office is realistically no future for them, except to advise on state-protected areas (but more of that So there is only negligibly little, and the unemployed requires a degree of recklessness, This is not to bring from this call center agents). In brief fall people after leaving the industry through the Internet of the labor market.

jobs such as in fast food area (kitchen) are in high demand according to a candidate are at least 50 competitors. The companies have in a time when many candidates do not really work like they say, cull hard. Close (Burnout is a risk factor for which one has no choice in staff time), this very performance-ready candidates often. In other areas have told employees that some guys like to do it. In the unemployment own accord will collide with the inertia of other people who nevertheless have a job.

understanding of Telephone-Burnout is in the public is not sufficiently widespread as was assigned by optimistic reports of numerous local media the impression that one could work there long term, and there was still enough vacancies. People then project their own unconscious existential fears even comforting to others who are clearly not wanted or probably not enough business etiquette to heart, so just were under the influence of negative energy, and earned their unemployment. This is perceived by stakeholders as bullying and exclusion, especially of those who regret having put her career's game, by fighting against illegal featured telephony - where the company still "eh all the same" is as long as to take advantage by playing the other a personal leave. Those hurt, depending on the climate sometimes easy to depression, and then transferred again to display a similar variety of responses to the environment.


the transition to unemployment can be dangerous not only because of the now mutilated dismissal protection. - This is a short digression, because that has nothing to do with unions. The industry does not enjoy the above, still down a good reputation (because of ruthless point protection policy, which overlooks the realities of the market). Call center agents, such as entrepreneurs are usually more modern flexibility - the former in the hope finally those who were once rinsed with excessive ideology which cast around him, and instead of working to prove themselves with a good completion rate. But the opposite is usually the case, saying that state control bodies are stunted and do not arrive more signals about the labor courts in the now all too superficial politics. Mean socialize structures that provide corporate careers, sometimes it that are being pushed by taking advantage of relaxed rules accountant close to employees from the company. Senior Management, however, has now often lost contact down the center so that many unwanted deeper and deeper into the self-justifying ideology of mass Antelefonierens with attached stubbornly sounding three lines. This on the assumption that 'more coherent' * lol * change something. - Instead of new campaigns set up and in a way that no one every year loses 80% of the crowd-pulling Stammtelefonisten, only to then have to desperately search for temporary employment agencies for new employees. The dilemma lies but also relevant to the opportunities offered by many clients Adreßqualität, and calculations of their sales on the basis of unrealistic figures, such as predatory pricing East German call centers.


accordance with the social climate of sometimes anger at bullying other unemployed abstract to the weak. This must understand one part, for what must endure ARGE nice staff and the hotline to the part is bad. But there complain odium that think they have to drive through the injuring of unemployment that in depression, so that they, and we play bureaucratic with them + they therefore can control without remorse from the social network, a legacy of the old welfare system or of local politics / regional press. Women who discipline without knowing there are others who worked very hard - and just take ebendas Ex-call center people slightly so fast stir things unnecessarily each other. That is also a problem for the Bologna students "today, the lack of income or deregister because of poor study conditions must - by no means always to be seen that the best years they worked hard on himself, without ever having lived, and no prospect of the inflationary cited career opportunities, because the universities are just simply hopelessly overcrowded.

Many applicant call center agent (inn) can en after 1 / 2 year bullying not sleep and have depression: these people for today's conditions were not audacious enough, caught it then, without anyone wants to really carefully in advance to annoyed at the border officials. It must be noted that just the intermediary, as is generally the service demands of the job agency here often prevent worse, and support is exemplary, and by understanding it, even in the consortium. is

As in today's bullying and the engravers in call centers often use accusations of mental illness, many sufferers are not in psychotherapy (it would hurt), and therefore have no protection through sick leave. The situation of abused by uneducated customer agent is the many years of supermarket employees with burnout syndrome, and employees of the JV / Federal Agency very similar: One is always there for the customers and explains the disorder, careful, however, must not brutalizing climate of our country because of great kindness to yourself too short to . Come


_________
For people who have doubts on this view:

It comes as an author (in) before, as if all the crap from ever passed down problems a formal kills - only to then justify easily the charge but something is exaggerated or "negative". You must provide an overall view: in a time when it is unlikely that long texts are still read in full, instead of judging by a few paragraphs flown over the board.

It's about the usual in-and outbound, not those rare places at some employers of the employment service office, where a fraction of the quantity is expected as they have to pay normal call center agents. - Occasionally, privileged people here share indignant comments like "so I remember it so well since ... years and that should not have that!". I delete something it is because it goes by the subject and its realities. It would give a false impression about the inclusion of the text - this blog entry achieved according to the month-hundred thousand visitors who dare not (?).

would also (sometimes ~ inflationary acting) assumption is not correct, that this employer-away or 'left' is, you compare, how much they now concerned that things are discussed in the company before they incalculable Incur costs. This is a result of the fact, as rarely occurs but sometimes (Blogs are like call center agents: they do work, give the other would not). Unfortunately, many colleagues unconsciously convey the impression that they would not have to worry, and just boldly calling for a secure content (party atmosphere in the event of the telephone system for example). Such favors unfortunate inherent dynamics in the lower and middle management that lead to the fact that these call centers are looking for then every year for their staff burnout, and lack of experienced agents to give quality.

The worse the failure, the more passes the willingness of the Customers are ever more involved in something. The bottom of the market burns. On my last call-center point, we had the controlling tool of the ideology IT itself calls, where we were insulted ordinary calling supermarket customers as "cheaters" and "pigs", recorded with 10-15 clicks meticulously in order to sounding out "final opportunity" during any time for justified complaints or salesman was sitting outside by the impatient customers and ever hung on hold for our database queries. Critique of telephone operators to related fall in productivity and burnout of our team (in that it was put on the rail under pressure as "too easy", so that was known> no matter what chord you lay down yet, it would disrespektiert again, and used as a thumb screw), led to layoffs - because our behavior but bear witness to "blockade" against "necessary reforms".

How many texts of this type are still in power, and what room for maneuver for the "normal" design (inspiring image in focus) when there are no honest reference points, although the problems have been a decade in the Kitchen?


(footnote and 11th paragraph from the top 25/01/2011 15:30 / 4th edition)

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good recording of a community with critical texts on the Call Center Issue

Such groups as this one on Livejournal blogs are rather small and less communities. Today's reading people like and want to remain anonymous. They combine with clean looking. The attendance of this group are unusually high in the early stages, but in the first hour of transmitting the texts before 2 days early as the 50 page views, without this having been here tags, keywords, layout or sufficient discharges. The analysis shows

my tracker a high proportion of trade visitors to social media, 50% from the USA, the rest mostly German. There is apparently a huge demand with respect to independent information on the subject, so I continue it here as a blog going, which was not originally planned.

with a thank you and nice Sincerely
JS

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on certain bosses

you some team or project manager can hear (25 years old, Single), speak of themselves as 'young and successful woman'. It sounds good: as such it had impressive success> is evidence of enforcement capability in the 'male-dominated marketing'. As in these women's magazines.

On the other hand, a young mother, maybe a little older. After their half-day activity at home call from a 18-year-olds, and annoyed. She says 'No' to the contract, but the telephone operator must meet the quota for the projects and with a something. In everyday stress later failed withdrawal. The resulting financial statements to justify the continued ascent of the 25-year-olds, while the other must of scarce family income is a year pay the contract that they do not need and never wanted.


scene change [Agents among themselves]:

this project manager could with their constant sex-short talk about himself as 'blonde', 'horny' solutions and Coaches no longer attractive ausstehn. 'The acts so offensive that has nothing to do with gender or the other, they used the only for the image. You have the impression to have a handle in front of you. "


[appropriate modern abstract]

'ok, all well and good, she thinks she was smart, and we do not. they would have the advantage, because they are 'inconvenient necessity' of junk-rate, which according to their usefulness to question once again everyone was too lazy to help enforce. The others just stayed on with irrelevant stuff. And thus it came in the ranks of the parties. Then you want even a little higher, but not at this level, are reluctant Dir '

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belief of Call Center Agent

Call center agents believe in the rule to the free market economy, and that must be driven by advertising and direct marketing competition. Yet they hide not that the way this is done today unfortunately is often irresponsible. You ask yourself if need be, that will hit people in their nightly closing time of formal notice in telephone terror. Is that disgusting-looking advertising storm forced not disgusting, and it is not destroyed the business, particularly as only a short-term opportunities tapping, the incumbent damaged? In addition: You do, of course, to free choice of consumers - on the condition such as that they also have not rushed and completely eingehn treaties. You do still nervous, force & time for their relatives and children. Sometimes you have such a strange feeling, how many Families are armed because of small stitches in the everyday stress, which include contracts. (sounds naive?)

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bitch spheres. over smooth parquet

'T-spheres ", the meetings held irrelevant, it's a lot about sex and fun, accordingly, it is hard to bring issues of customer care. This is in some kind of a means of Leadership? We pretend not to understand critical approaches, so that they are withdrawn before they could act dogged by repeated allegations. Überakzentuieren of 'motivation' (in many store a cover term for the willingness to illegal telephony). 'We have long talked about how it does not work - why not look even know how to do it?', Although they were not the homework was done before an illegal project phase is signaled.

leadership often with satanic features, Contributing uncritical treatment of presupposing, and the agents as 'children', which is always a challenge to her person. Just Telephonist (inn) en beyond the 25 have problems to see permanent disrespektiert the personal performance by the occurrence is interpreted solely as the fruit of motivation. Against which they created blocks calls then to be finally disrespektiert again. This cynical 'among competitive set' with dirty ratio of individual colleagues.

call center agents of those companies have no choice but to hire themselves. The oppressors of love is put into play devil's bargain if you by such a want to talk, so answer only euphemistically, however, this often used as a bargaining tool: Agents knew but on what they were getting into, because she expected so, the living to be able to eke out. In general, agents are against this leadership too naive, they do not know the sometimes high profit margins. The honest among them speak of the feeling of losing her soul to the work.

'pushy arguments' are in the same direction: it is the constant, cynical insinuation of inertia or internal Lability of the team. We must deny himself to endure this long.

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other times exceptionally positive

small Blanche has a job! In
Takko as a temp ^ ^ it's better than nothing ...

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what I could puke -.-***

Super lone top!

My sis's birthday especially my relatives have done it again! I got to the last GB of my dearest aunt, a shower gel. A stinking disgusting shower gel -.-
Thanks also it can save
My little sister on the other hand gets a bar 50 times just like that!
And now tell me yet that I'm not the looser the service. Nah I know the top lot of the've done nothing.
I'm sick and tired it makes me sick.
best I disappear I'm at least my rest from such shame

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My super cool band ape


I have a Wikipedia-band game played X3
Will (played as: English wiki Random article = band name, once more Random article = the best song of the band, more Random article = times the album name)
Allow me to introduce my band: The President's Mistress
X3

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X3 And I wait and wait ....

I have an interview on Thursday at the DHL had and now I'm sitting on hot ; en coals if it works >_____\u0026lt;
I pray and hope .....

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...

facts for a day:

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I'm broke and my mood -.-

climbs into the basement

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Annoyed. _.

Sun internship by now are some more ......

I have an interview next week I hope it'll be good times
* Bet *

My friend is now studying, am curious how he is progressing ....

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New Story

time I write something new. For once, I sometimes drifting from my old style, so dramatic and melancholic stuff, but devote myself to what I like best.

The satire

I hope I succeed this time also and that is why I seek, I should look at the idea come this handwritten scrawl Confused write times to want to beta-reader.

impartially as possible and critical. Is not that I abkann not a criticism but what it brings to me if the same people always say the same thing?

Not much .....

So just look at me I'll rouse times and to write off what I have. We'll see who has mercy on the read ^___^

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So now I go under the blogger


Why am I doing this? Leave Well apparently old-fashioned diary is out then we write be it. And I did it! And when I'm looking for something I just do it.

Sunday was for me really long day at the correct times a joy! My love to get their student status but even though I had almost given up hope. Heard so nevertheless, there are always miracles ^ ^ I'm going to try

often write here to get used to the thing not bums ">>

But that 's it for tonight

Guts Nächtle ^ ^